BRIEF
- Deliver operational excellence for data acquisition
- Establish a process driven field work operation
- Adhere to operational compliance norms as well as technical compliance
- Improve HR practices to the lowest rung of employees
- Deliver authentic and high quality data
- Ensure the highest productivity
- Conduct interviews as per segmentations
APPROACH
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Maintaining process discipline through Smollan technology
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Map Tracker: Tracking mechanism to facilitate process of gathering data. Allowed complete trace of work done by FSS, available in real-time with Geo Tags for Back-checks
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Auto scheduler to address adhoc call cycle management, simultaneously managing multiple projects, teams and users at Multi level hierarchy
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On payroll survey specialists
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Media gallery supports Feet-on-street-tracking by collecting data on Geographic locations with Geo-codes
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Real time reporting with a Freelancer enrolment portal
RESULTS
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Reduced loaded backlog of projects to ZERO delay
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Record of 11 000 interviews conducted in May 2016
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Attrition levels dropped by 138% from May: 146% to October 2016: 8%
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New thought process implemented in recruitment and hiring with concept of on-roll field survey specialist
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Introduced Key innovations & initiatives through IT and Tabs
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Introduced a Dynamic call cycle system for the first time ever.