Jul 09/19NEWS

Smollan Customer Interaction Centre announced as the best contact centre across EMEA at the Contact Centre World Awards 2019

We are elated to announce that the Smollan Customer Interaction Centre has been recognised as the best Contact Centre across Europe, the Middle East and Africa (EMEA) at the 14th Annual Contact Centre World Awards.

Bringing home 3 Gold Awards.

  • Best Outsourced Contact Centre
  • Best Leadership Executive – Annie Padayachee
  • Best Operational Manager – Yuri Zager

Contact Centre World is The Global Association for Contact Centre & Customer Engagement Best Practices. Their mission is to provide world class research, conferences, awards, networking opportunities and information on best practices in the contact centre industry. Every year the association hosts a prestigious event and awards ceremony, completely independent and widespread across leading experts around the globe that recognises talent and best practice.

After winning the award for Best Contact Centre across EMEA in 2018, this year Smollan entered 3 Award categories as one of thousands of organisations around the world. These three awards recognise the extraordinary effort, commitment and contribution of our employees and leadership team. A team dedicated to achieving our purpose of delivering growth for our clients, our business and our people.

“We strive to consistently improve and measure ourselves against our core differentiators. Inspiring our talent, developing brilliant relationships with our clients, creating leading solutions that set us apart from our competitors and maintaining operational excellence in all we do. I continue to be incredibly proud of the team and am grateful and humbled by these achievements“ – Annie Padayachee – Executive, Customer Interaction Centre